
Free web-based tool streamlines the process of managing customer support requests via web app or integrated with e-mail. Application works seamlessly by tracking all e-mails and team responses to a designated e-mail support address (e.g. help@yourdomain.com). Additional features include ability to automatically collect information about the user sending the request; the ability to assign follow-up to a particular team member; and the ability to see in real-time when other team members are viewing or replying to help requests.
*Free plan limited to 3 users and 150 emails/month